Warranty Information

VIRPIL Controls products are covered by a two (2) year limited warranty against all manufacturing defects.
VIRPIL Controls will repair or replace defective products covered by a valid warranty at no cost to the customer. At VIRPIL Controls' discretion, individual replacement parts can instead be shipped if requested by the customer. Self-servicing will be accompanied by guidance from the VIRPIL Controls technical team. Please contact our support team before attempting repairs.
 During the warranty period, VIRPIL Controls will repair or replace defective or failed products under the condition that the claim is submitted alongside proof of purchase (original order invoice) and matching unit serial number (if applicable).
All returned units will be subject to inspection by the VIRPIL Controls technical team. VIRPIL Controls reserves the right to determine if the defect is covered under the warranty. Product mishandling, which includes but is not limited to; Intentional or accidental damage, misuse, excessive force or water damage is not covered by the warranty.
The VIRPIL Controls warranty follows the product. However, all warranty claims must be submitted with the original order invoice and product serial number. The warranty cover will be calculated from the original order date.
VIRPIL Controls offers continued technical support and the ability to purchase replacement parts (subject to availability) for products outside of warranty.
To open a warranty case, please contact [email protected].

Returns Information

Unwanted products can be returned within 14 days of receipt.
Returned products must be as-new, undamaged and in their original packaging, with all original packaged contents and accessories included and intact.
Return costs for unwanted items are at the responsibility of the customer.
VIRPIL Controls will inspect all returned products to ensure they are following the previous rules.
Refunds will processed within 14 days of receiving the products.

You agree to these terms when purchasing from VIRPIL Controls. VIRPIL Controls reserves the right to modify these terms at any time.